There has been a lot of interest lately in so-called “Kanban.” While it would greatly alleviate my personal angst to discuss the use of this term, what it really is/means and so forth, that would likely only be interesting to me (and a few other pedantic people who will remain nameless). Instead, I want to talk about taking an Agile approach to what is generally more predictable work than new product development (e.g. for support teams).